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Baking and decorating is my passion! Ellie's Cakes hours of operations are Monday through Friday 9-5, Saturday and Sunday 9-12. I only book a certain number of cakes per weekend depending on the complexity of each design. Dates fill up quickly so please order at least 2-4 weeks ahead of your event. Ellie's Cakes promises you the best product and service we can provide! It is always my goal to make sure you're happy with your order! If there are any issues with your product please contact me IMMEDIATELY so I can do my best to fix it! 

Cake Contract

Once all details are discussed and finalized, a quote can be given. Upon placing the order with Ellie's Cakes, the client acknowledges receipt and acceptance of the terms and conditions listed below.

 

Retainers, Deposits, Payments

  • The date of the event is considered “booked” upon receipt of an  initial payment equaling 50% of the total value of the cake, delivery charges, and equipment deposit(s).

  • Final  payment is due at pick up, or 2 days before delivery/set-up.

  • If  the cake is booked 7 days or less before the event, the initial payment will equal 100% of the total cost and be non-refundable.

  • If the client fails to make payments, Ellie's Cakes will cease work, the order will be cancelled and no refund will be given. 

  • Accepted methods of payment are Credit Card, PayPal, Cashapp, Venmo, Zelle,  Apple Pay or cash. 

Liability

  • Ellie's Cakes is not responsible for bodily injury, property or consequential damage, which may result from services.

  • Ellie's Cakes is not responsible for any damage to the cake or shortage of cake caused by anyone NOT employed by Ellie's Cakes.

  • Ellie's Cakes will not deliver a cake if payments have not been paid in full.

  • Ownership of the cake is transferred at pick-up/delivery and payment in full, Ellie's Cakes is not responsible for any damages after transfer of ownership.

Fulfillment of contract

  • Ellie's Cakes is not responsible for any delay or inability to deliver based on accidents, natural disasters, transportation issues, inclement weather, illness, death, labor troubles, delay in supplies, disputes or strikes, or any other circumstances beyond Ellie's Cakes control.

  • If Ellie's Cakes has completed the cake but is unable to deliver due to uncontrollable circumstances, the client will be refunded 50% of the total payments received.

Postponement/Cancellation

  • The client must notify Ellie's Cakes of event date changes and/or cancellations.

  • If cancellation occurs more than 14 days of the event, 90% of the initial payment  will be returned.

  • If cancellation  occurs less than 14 days before the event, no refund will be given.

  • There will be a late fee will be added for any order not picked up within your scheduled appointment time, unless prior arrangements have been made. The following fee rate will be charged after 30 minutes:

    • 1-15 minutes $10​

    • 16-30 minutes $15

    • 31+ minutes $15 + $3 per minute

Design of Cake

  • Ellie's Cakes is unable to duplicate an exact copy of another cake artist’s work but will ensure the look is similar; all efforts will be made to closely follow clients requests to create desired design. 

  • Design changes are allowed minimum 14 days in advance. There will be no changes allowed 5 days prior to the event.

Serving Amount & Sizes

  • Serving size estimations are not guaranteed to be exact.

  • Ellie's Cakes is not responsible for a shortage of cake if the pieces are cut too large.

  • Cake cutting guides can be sent upon request.

Allergy & Dietary Warnings

  • At this time, Ellies Cakes is unable to cater to, or fulfill any special allergy related and dietary requests.

  • Ellie's Cakes is not liable for any allergic reactions caused by ingredients used, including but not limited to gluten, fruits, dairy, all nuts, natural dyes, artificial dyes, artificial flavorings, sugar, artificial sweeteners, artificial color and other allergens not listed.

  • The client is responsible for informing guests of potential allergy hazards.

Ornaments and Special Equipment

  • A $50 deposit is required for all rental equipment.

  • The equipment must be returned within 24 hours of the event.

  • The returned equipment is evaluated and a refund of the deposit is based on the condition of the items.

  • All personally supplied items must be submitted to Ellie's Cakes at least 14 days prior to the event.

Delivery and Set Up

  • There is a delivery fee depending on distance traveled.

  • Wedding delivery and set-up is $50+  depending on distance traveled and set-up requirements.

  • Ellie's Cakes is not responsible for tardiness if the venue is changed within 48 hours of the event.

  • The client is responsible for providing a suitable environment for the cake (suitable surface, suitable outdoor setting, away from heaters, vibrations, people)

  • Upon delivery the client must sign a waiver to ensure the condition of the cake is satisfactory. Once it is signed Ellie's Cakes is not responsible for cake including collapse, melts, pokes etc.

Photographs

  • Ellie's Cakes reserves the right to use all photographs of the cake for advertising purposes.

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